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FAQ's

FAQ’s


When will my order arrive?

We will aim to dispatch your order within 5 working days of purchase. This will be Royal Mail1st class signed for. Please contact us if you wish another class of postage before purchase as it will incur a small fee.


What if i am not happy with my order?

If for some reason you are unfortunately unhappy with your order, please contact us via this website or directly to our email: Lovaiamoccasins@gmail.com. This will enable us to hopefully resolve any issues you may have.

Due to the care taken to make these Moccs, we are unable to offer any exchanges. Refunds may be considered pertaining the Moccs are returned in their original packaging, tagged, undamaged nor used. Postage for the returned item must be covered by the you.